Support and Maintenance - Onsite and Remotely Anywhere in the World
- Location wide Help-desk Service Centre.
- 1.800 phone number – No long distance charges will be added to service calls.
- Full remote access support – Technician will connect to each workstation to resolve any software related concerns, provide installation and upgrade support, maintenance pro-active support.
- Full onsite technical support – Mobile technicians ready to come to you for maintenance and when the need arises.
Proactive Monitoring and Response
How can you guarantee 100% uptime? is proactive monitoring. Without monitoring clients are open to loss of productivity and reactive service. These can be minimized to eliminated, with proper systems in place. MultiTrends will increase your productivity and performance by:
Periodic polling for up/down statistics of all critical network devices such as Internet gateway, firewalls, LAN switches, servers, UPS, and security systems.
Real-time monitoring of services including but not limited to database, email, DNS, DNCHP, backup systems, RAID Arrays, WAN network health monitoring and reporting and bandwidth utilization.
Network Infrastructure, Design and Implementation
Without consistent and reliable communication, no business can conquer their field. You need fast and reliable networks to enable your systems and employees to attain the highest levels of communication.
Centralized Management and Standardization
The field of Information Technology is a vast and complex arena. To effectively manage the disparate systems and devices you need the right team of dedicated professionals. MultiTrends has that team.
Policy Design, Implementation and Enforcement
Vital to any network is the security of data not only externally but also internally. Having policies and procedures in place are only effective if they can be enforced. Without enforcement of these policies security of data is at risk.
Security evaluation, design, implementation and testing
How secure is your network? If you’re not sure, you need to find out now before someone else does. MultiTrends’ Security Team can test the security of your computer network to find and plug any holes that could potentially put your business at risk.
Hardware and Software Sales
We are proud partners and certified Resellers for many top name product providers. We have complete hardware and software solutions to meet all your IT needs. Contact our expert sales team for a free quote.